Ticket System

Ticket System Guide

Where Do I Find The Ticket System?

The ticket system can be found at fromdusktilljawn.com/tickets.

How Do I Create An Account?

First: Click the Sign in link in the upper left hand corner.

Second: Click the Create an account link to the right of the e-mail and password fields.

Third: Complete the indicated fields and click the Register button at the bottom.

How Do I Submit Tickets?

First: Once you are logged in, click the Open A New Ticket button on the top menu bar.

Second: Select the appropriate bucket from the drop down list.

Third: Complete the field with which character of yours this ticket is for. State a brief description of what the ticket is about. Then complete the main body of the ticket with the pertinent details about your ticket.

Which Help Topic Bucket Should I Select?

Administration

If you need to communicate with the site admins, use this bucket.

Administration / Complaints

Sometimes things aren't awesome. If you have a complaint about a situation within the game, about another player, about a staffer, or about anything related to the state of play we encourage you to consult our Site_Policies guide. In it are the guidelines for conflict resolution, courteous conduct, and our expectations for steps you will take to try to resolve the situation before reaching out to us. If you have followed the steps found there, or if those steps do not apply to your situation, or if you feel in your heart of hearts you need to sidestep them? Use this bucket to send your concerns up to the site admins. Only the three head staffers can see them: Untitled Goose Admin, Spider, and Dadhoc.

Beats

Please refer to our help file for the Beat Tracker, and complete your ticket accordingly. In addition to tracking your beats, this is also where you submit your XP spends. Please read the help file for the Beat Tracker before submitting your ticket or XP spend.

Changeling

Any and all questions about the Changeling sphere should be directed here. In addition, any actions your changeling character is taking off screen that require a staffer's attention should be submitted here with the exception of those that should be sent to Civil Society. If you maintain a blue book of your character's activities, you can submit that here once a month just to keep staff appraised of your character's developments. Any scene that might draw the attention of the sphere NPCs should also be brought to staff's attention using this bucket. (Things such as fights breaking out in hollows, particularly notable achievements in your character's story, damage to sphere property, etc.)

Civil Society

Any and all questions about the Civil Society sphere should be directed here. In addition, any actions your character is taking off screen that require a staffer's attention should be submitted here with the exception of those that should be sent to your sphere staff. This includes ALL Civil Society status actions. If you maintain a blue book of your character's activities to help justify status raises, you can send them here once a month to keep staff appraised of your character's developments. Any scene that might draw the attention of the sphere NPCs or the media should also be brought to staff's attention using this bucket. (Events such as fights in public, supernatural events in the view of mortal society, vandalism, grand theft, notable achievements in civic life, etc.)

Mortal

Any and all questions about the Mortal & Mortal+ sphere should be directed here. In addition, any actions your mortal character is taking off screen that require a staffer's attention should be submitted here with the exception of those that should be sent to Civil Society. If you maintain a blue book of your character's activities, you can submit that here once a month just to keep staff appraised of your character's developments. Any scene that might draw the attention of the sphere NPCs should also be brought to staff's attention using this bucket with the exception of events tied to Civil Society solely. (If it would draw the attention of members of a Hobbyist Clique or Mystery Cult, direct it here. If it would draw the attention of a Civil Society subsection, send it there instead.)

Rules Questions

If you have a question about a general rules interpretation, you can first try asking about it on our Discord's "Rules Questions" channel, especially if the answer is time sensitive. If the question isn't pressing, or at the direction of Staff, you can send your questions here and we'll get back to you. This bucket is not treated as urgent, and depending on the nature of your question some deliberation may be required. Please be patient.

Rules Questions / Changeling

If you have a question about a rules interpretation specific to the Changeling sphere, you can first try asking about it on our Discord's "Rules Questions" channel, especially if the answer is time sensitive. If the question isn't pressing, or at the direction of Staff, you can send your questions here and we'll get back to you. This bucket is not treated as urgent, and depending on the nature of your question some deliberation may be required. Please be patient.

Rules Questions / Vampire

If you have a question about a rules interpretation specific to the Vampire sphere, you can first try asking about it on our Discord's "Rules Questions" channel, especially if the answer is time sensitive. If the question isn't pressing, or at the direction of Staff, you can send your questions here and we'll get back to you. This bucket is not treated as urgent, and depending on the nature of your question some deliberation may be required. Please be patient.

Vampire

Any and all questions about the Vampire sphere should be directed here. In addition, any actions your changeling character is taking off screen that require a staffer's attention should be submitted here with the exception of those that should be sent to Civil Society. If you maintain a blue book of your character's activities, you can submit that here once a month just to keep staff appraised of your character's developments. Any scene that might draw the attention of the sphere NPCs should also be brought to staff's attention using this bucket. (Things such as fights breaking out in Elysium, particularly notable achievements in your character's story, damage to sphere property, etc.)